Robertson Gemini "Powered by Pride"
Welcome to Robertson Gemini Ltd. Car Sales, Van hire, Service and Major Diagnostic Centre
Thank you for visiting our website.
Our strap line is "Powered by Pride". We hope once you have had the Robertson Gemini experience you will understand what we mean.
We look forward to providing you with all the information you need about us and our cars. Come and see us in Castle Douglas to discover our incredible offers and benefit from our many years of experience.
Should the car of your dreams or desires not be on our stock list, please call, as stocks do change on a daily basis. If we don't have the car we WILL find it, whatever it is. Just call with your requirements. More and more people are entrusting us to locate the vehicle they want. We simply take time and a lot of pleasure in finding the right vehicle for them, we have high standards and purchase only when we are satisfied.
At Robertson Gemini we strive to provide the best service and experience for our customers. We pride ourselves in retaining our clients and we work hard to generate new customers.
We are proud to have been recently appointed to represent Equi-Trek as one of their main dealers in Scotland. Equi-Trek are the largest manufacturer of horse lorries and trailers in Europe. British manufactured in their purpose built facility in Yorkshire to your exacting specification. For further details go to our website www.equi-trekcastledouglas.co.uk
Customer Satisfaction Questionnaire.
In order to improve and monitor our service, each vehicle purchaser receives a simple questionnaire, 100% are returned. With our strap line ( Powered by Pride ) in mind we endeavour to maintain an excellent standard of service.
We are happy to share the results with you.
The results and comments were taken from 20 recent replies up to 16th January 2013.
Q1 Was your vehicle ready on time 100% YES
Q2 Was all additional work carried out as requested 95% YES
Q3 How would you rate the condition of the vehicle on delivery 1= Poor, 5= Excellent. Overall score=4.85
Q4 How would you rate the "hand over" of your vehicle 1=poor 5=excellent. Overall score= 4.75
Q5 Have you had follow up within 7 days from us 85% Yes
Q6 Has the vehicle been back to us for any reason 95% No
Q7 Overall how do you rate the service 1= poor 5=Excellent. Overall Score 4.75
" We always receive excellent service.Thank you!"
"This is the first time we have dealt with Robertson Gemini and found everyone to be very helpful and pleasant. We will continue to deal with them in the future"
"Thank you for your help in making this a painless experience, and an enjoyable one"
"You have looked after my motoring now for 20 years"
"Excellent service, could not be bettered"
"Highly delighted with my new car. 1st class sales/service. Very high standard, always"
"First class service. Delighted with my first Jaguar, thank you very much"
"As ever, friendly and efficient service"
"The sale of the car was handled in a fantastic manner from initial contact through to collection. The only downside was having to return the car due to tow bar electrics fault, however this was sorted rapidly and with an apology, so only a minor inconvenience. I would happily recommend buying a car from you to any friends etc...."
"This is the first time I have bought a car on my own. I received lots of help and advice. All the staff were excellent"
"I am completely satisfied with the car and my dealings with your goodselves, most satisfactory"
Our sincere thanks to those existing customers who have entrusted us again with their repeat business, and welcome to our new customers, whom we hope will enjoy our service for a long time to come.
Robertson Gemini Ltd New and Used cars.
Quality and value for money are two key words that spring to mind when buying a car. Its our aim to stock the best choice we can. When we choose a car for our stock we look at it as if we were a customer, we take into consideration all the factors necessary when you buy a car. With thousands of used cars at our finger tips,and through a trusted network of reliable suppliers we will endeavour to source the car of your choice.
Service and Workshop
All Servicing and repairs for all makes are available within our well equipped workshop, along with MOT's and Four Wheel Drive Alignment
When your vehicle is in for servicing why not take advantage of a courtesy car or discuss our collection service when making a booking. We provide refreshments in our waiting area. However, you could drop off your car and sample the delights of Castle Douglas, Scotland's "food town", where a warm welcome awaits. Choose from the many cafe's, hotels and restaurants, or visit one of the many wonderful individual shops that make our town so popular and unique.
If you own a Land Rover or Range Rover, we are specialists in the maintenance and servicing of those marques. With factory trained technicians on hand and with the application of Autologic equipment, we have the latest software for your car, the same as a main dealership but at a more realistic cost. We will only service your Land Rover using genuine parts. With Autologic's technology we can increase the performance of your Land Rover, and make it more fuel efficient by adding a powertune upgrade.
The above Autologic Facilities are now also available at Robertson Gemini Ltd on all vehicles manufactured by Rover, VW, Audi, Seat, Skoda, Peugeot, Citreon and Renault, making us the major diagnostic and service centre in this area.
Robertson Gemini Ltd is an officially approved Ford service centre. Our factory trained staff use the latest equipment and information to keep your Ford maintained to the level it should be. All warranty work can be undertaken by us.